Refund & Exchange Policy

 

Do you ship abroad?

Yes, we provide shipping all over the world!

What is the shipping fee?

Domestic: We send our shipments at a fixed price of 18 TL via Yurtiçi Kargo.

Overseas: We send your shipments via DHL at a fixed price of 30 EUR, regardless of your order quantity and weight.

* If you shop, you need to know your country’s customs rules. As SISTERS, we cannot avoid the customs rules related to your country and cannot predict the customs tax that will occur. All customs clearance must be covered by the purchaser. All delivery times are dependent on DHL and local shipping when entering your country, and may vary. This process may be longer or shorter than anticipated and SISTERS cannot be held responsible for this.

In how many days will the product arrive?

Domestic: Your orders will be shipped with Yurtiçi Kargo within 2-5 business days.

Overseas: Your orders will be shipped within 2-5 business days via DHL.

* If you shop, you need to know your country’s customs rules. As SISTERS, we cannot avoid the customs rules related to your country and cannot predict the customs tax that will occur. All customs clearance must be covered by the purchaser. All delivery times are dependent on DHL and local shipping when entering your country, and may vary. This process may be longer or shorter than anticipated and SISTERS cannot be held responsible for this.

Will I get a shipping tracking number?

Yurtiçi: After the orders are prepared and delivered to Yurtiçi Kargo, you will receive your cargo tracking number within a few hours.

Abroad: After the orders are prepared and delivered to DHL, you will receive your cargo tracking number within a few hours.

Will I pay customs tax?

Our main warehouse sends orders directly from Istanbul. Regulations on import duties and taxes on international purchases vary from country to country. We have no control over these charges and cannot estimate their amount. Our prices and shipping costs are not included in these fees. SISTERS do not cover any customs duties, taxes, or fees that may be charged on your order by your local government and payable on delivery. Please note that you will be responsible for the payment of these charges. Please contact your local customs offices for more information. If we are shipping your order and you cannot collect your package from customs and the package is returned to the sender, we will cancel your order and the shipping fee will not be refunded.